Terms & Conditions for appointments
Cancellation, Rescheduling & No-Show Policies:
Please let me know as soon as you decide not to attend an appointment.
Maintaining a structured schedule allows me to provide the best possible service to all my clients and whilst I understand life can be unpredictable at times, particularly for those with serious health issues, I also need to enforce policies which enable the smooth running of a business, maintain availability for those who need my limited time and minimise income loss.
Rescheduling: If absolutely necessary, it is possible to reschedule appointments with more than 24 hours notice or in emergencies.
Cancellation: Cancellations more than 24 hours before the appointment incur no charge. If you cancel an appointment with less than 24 hour's notice, you will be liable for your treatment fee in full.
Please note Clients who habitually reschedule and/or cancel their appointments will be asked to pre-pay for future reservations by non-refundable bank transfer at the time of booking, which will then be automatically forfeited in the case of further rescheduling/cancellation. Those who choose not to proceed on this basis are declined future appointments.
No-Shows: If you fail to attend a confirmed appointment, you will be liable for your treatment fee in full, as agreed at the time of booking. To help prevent forgotten bookings, if you have booked more than a few days ahead, you'll be sent a reminder email a day or two before the appointment (in cases where multiple bookings are set very close together, this will be before your first appointment only).
Client Responsibilities:
Payment: Your bill must be settled before you leave the premises. Please pay for your appointments preferably before, or during your visit by bank transfer, cash or a debit/credit card.
Being on time: Please arrive at the time your appointment is scheduled to start, or a couple of minutes (at most) before that. I understand sometimes unforeseen circumstances may occur delaying timely arrival, but clients arriving more than 10 minutes after their scheduled appointment start time will necessarily have their treatment time shortened accordingly, so that the appointment still finishes to schedule. Full payment will be due in these cases. If you are running more than a few minutes late and can safely do so, please send a message to advise of your estimated late arrival time.
Respectful conduct: I adhere to the highest standards of ethical, boundary-driven practice, with a zero-tolerance policy for solicitations of any kind. Innuendo, jokes about inappropriate conduct and inappropriate requests will be taken seriously and will result in swift termination of the session.
My policies are in line with local private healthcare and well-being providers (eg dentists, physiotherapists, cosmetic clinics etc) and will be exercised in good faith.