Richmond Park Therapies

Gift Certificate Terms & Conditions

 

1. Delivery of Terms & Conditions: The purchaser is responsible for providing the recipient with a copy of these Terms & Conditions at the time of purchase.

​

2. Validity Period: Gift certificates are valid strictly until their expiry date, typically 6 months from the purchase date. If not redeemed within this period, the reference code will expire and cannot be used. This policy complies with standard business practices and financial accounting requirements.

​

3. Redeeming Location and Hours: Gift certificates can only be redeemed at Richmond Park Therapies during advertised practice hours on working days. Appointment availability is not guaranteed until a booking request is submitted and certificate redemption has been confirmed via email.

​

4. Non-Refundable: Gift certificates are non-refundable.

​

5. Recipient Use and Transferability: Certificates are intended for use by the named recipient specified at the time of purchase to prevent fraudulent use. If you wish to transfer the certificate, you must contact Richmond Park Therapies to provide the new recipient’s details. All Terms & Conditions, including the original expiry date, will apply to the new recipient.

​

6. How to Redeem: To redeem your certificate, include the reference code when booking via phone, email, or the online booking system at www.richmondparktherapies.com

For certificates issued as credit, any unspent balance will remain available for future use under the same reference code.

​

7. Upgrading or Changing Treatments: You may book a treatment of higher value or a different type than covered by your certificate. Provide your reference code when booking and mention the change. Any price difference must be paid in cash at the start of your appointment.

 

8. Health Form Requirement: All new clients, including gift certificate holders, must complete a Health Form after booking and prior to appointment confirmation. If a health condition prevents the intended treatment, an alternative therapy will be offered if it is considered safe. If you decline the alternative, you may transfer the certificate to another person, provided their details are shared with us in advance.

 

9. Appointment Cancellations and Rescheduling

• More than 24 hours’ notice: No charge applies.

• Less than 24 hours’ notice: Full treatment fee deducted from the certificate’s value.

 

10. Missed Appointments: Failure to attend a confirmed appointment will result in the full treatment fee being deducted from the certificate’s value.

​

11. Business Closures: Scheduled closure dates (totalling up to 5 weeks per year) are published on both our booking system and website when confirmed. These are covered under the term advertised practice hours on working days.

​

12. Expiry Adjustments for Closure Dates:

​

- If a planned closure period longer than one week is known at the time of purchase, this will be disclosed to the purchaser before payment. In such cases, the expiry date will be extended accordingly at the time of issue—as a courtesy, not an obligation. No further extension will apply in these cases.

​

- If a closure period longer than one week is not known at the time of issue (ie the certificate is issued with a precise six-month validity), and you later find that we are closed until after the expiry date—preventing you from booking—you must contact us by email before the expiry date. In these cases, we will issue a new reference code valid for one week after we reopen. This is a goodwill gesture, not an obligation, and does not guarantee appointment availability to suit your preferences. If you contact us after the expiry date, we are unable to assist, as expired reference codes cannot be processed.

​

13. Exceptional Circumstances: In the event of extraordinary and unforeseen business closure (e.g. national or regional lockdowns), Richmond Park Therapies may extend all valid gift certificates. Any such updates will be posted on the website.

 

These terms are a condition of our business and are always exercised in good faith.

​