Richmond Park Therapies

Gift Certificate Terms & Conditions:

1        Gift Certificates are valid strictly only until their issued expiry date & are for appointments held at Richmond Park Therapies, KT2. 

2        It is not possible to redeem an expired Gift Certificate unless an explicit extension of the certificate has been issued by Richmond Park Therapies ahead of the expiry date, eg due to a period of lockdown. 

3        Gift Certificates are for use within advertised practice hours & working days*, and appointment availability is not guaranteed for any particular date/time until confirmed by personal email.

4        If you wish to purchase a gift certificate for use on a set date/time, eg on somebody's birthday, please get in touch first so that the required appointment can be reserved for you, until being fully confirmed after your payment has been received.

5        Gift certificates are non-refundable. 

6        Gift certificates are to be used by the recipient named at the time of purchase. If the recipient wishes to transfer their certificate to somebody else, they should contact Richmond Park Therapies in advance to provide the new recipient's name (and to the new recipient, all Ts & Cs will apply).

7        The recipient should quote the code on their gift certificate when booking their appointment, which they can do by phone, email or the online booking system accessed via www.richmondparktherapies.com

8        Every new client is required to complete a Health Form after booking and before their appointment, including those redeeming Gift Certificates. This is because there are times when an existing health condition means it is not safe to proceed with therapy, or that therapy may require technique modification in order to be safe; if you are unsure whether the recipient has a health condition contraindicating treatment, please call or email to check prior to gift certificate purchase. Should a complete contraindication to the gifted treatment later be established, the recipient will be offered an alternative treatment which is suitable for them to receive, ie Reflexology which can be safely given to almost everybody. If they decide not to accept the offered alternative treatment, they may pass their certificate on to somebody else for redemption. 

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9        Cancellations/rescheduling more than 24 hours before an appointment incurs no charge. If an appointment is cancelled or rescheduled with less than 24 hour's notice, the full treatment fee will be automatically deducted from the value of the Gift Certificate.

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10      To help prevent no-shows through forgotten bookings, if the appointment is booked more than a few days in advance, a reminder email is sent to the appointment holder the day before the appointment. If they fail to attend their confirmed appointment, the treatment fee will be automatically deducted from the value of the Gift Certificate.

11      *Business closure dates are posted on the website as soon as they are known (they normally total 3-4 weeks per year, usually one week in the February Half Term, two weeks in August, a couple of days over Christmas) & these closures are covered within the term 'working days' listed above; however, if there is a period of closure longer than a week planned at the time of any certificate purchase, the Gift Certificate expiry will be extended accordingly before issue. Should the Gift Certificate not have been extended to cover closure dates longer than a week at the time of issue (which will only be if they were not known at the time of issue) and the recipient has left booking until the last minute so that the remaining validity of their certificate coincides with closure dates meaning they cannot book before their expiry date, they must contact Richmond Park Therapies at the time they are trying to book, at which point as a gesture of good faith they will be issued with an extension equal to the period of closure. Closure covering extensions will not be granted retrospectively after an expiry date.

These policies are in line with local private healthcare providers (eg dentists, physiotherapists, cosmetic clinics etc) and will be exercised in good faith.