Richmond Park Therapies

Gift Certificate Terms & Conditions

1 The gift certificate purchaser is responsible for providing a copy of these Terms & Conditions to the recipient at the time of gifting, these will be provided by Richmond Park Therapies with the certificate.

2 Gift Certificates are valid strictly only until the issued expiry date as given on the certificate (typically 6 months from the purchase date). If you fail to redeem your certificate within its validity period, the reference code will expire & the certificate cannot be used.

3 Gift Certificates are for use within advertised practice hours & on working days*. Appointment availability is not guaranteed for any particular date/time until confirmed by personal email from Richmond Park Therapies.

4 Gift certificates are non-refundable. 

5 Gift certificates are to be used by the recipient named by the purchaser at the time of purchase. If the recipient wishes to transfer their certificate to somebody else, they should contact Richmond Park Therapies in advance to provide the new recipient's name (and to the new recipient, all Ts & Cs will apply).

6 To redeem a certificate, the recipient must provide the reference code on their gift certificate when booking their appointment, which they can do by phone, email or the online booking system accessed via www.richmondparktherapies.com  NB: Certificate redemption bookings are not accepted without a valid reference code.

7 The recipient may opt to book a treatment of a different type or of a greater value than covered by their Gift Certificate. In this case they should simply book the treatment they wish to receive, including their Gift Certificate reference code and mention of the swap on their booking form. Any difference in the cost of the treatments is to be paid by the recipient in cash at the start of their visit. If the Gift Certificate is for a credit amount, any unspent credit is retained on the same reference code for future use.

8 Every new client is required to complete a Health Form after booking and before their appointment, including those redeeming Gift Certificates. This is because there are times when an existing health condition means it is not safe to proceed with therapy, or that therapy may require technique modification in order to be safe. If you are unsure whether the recipient has a health condition contraindicating treatment, please call or email to check prior to gift certificate purchase. Should a complete contraindication to the gifted treatment later be established, the recipient will be offered an alternative treatment if there is one which is safe for them to receive, if they do not wish to accept this change of treatment, they may pass their certificate on to somebody else for redemption. 

9 Appointment cancellations/rescheduling more than 24 hours before the appointment start time incurs no charge. If an appointment is cancelled or rescheduled with less than 24 hour's notice, the full treatment fee will be automatically deducted from the value of the Gift Certificate.

10 To help prevent no-shows through forgotten bookings, if the appointment is booked more than a few days in advance, a reminder email is sent to the appointment holder a day or two before the appointment. If they fail to attend their confirmed appointment, the treatment fee will be automatically deducted from the value of the Gift Certificate.

11 *Business closure dates are posted on the booking system & website when confirmed, and normally total approx. 5 weeks per year. All closures by the business are fully covered within the term 'working days' listed above; however, if there is a period of closure longer than a week planned at the time of a gift certificate purchase, this will be made clear to the purchaser ahead of payment and the certificate expiry date will be extended accordingly before issue, as a courtesy.

12 Should a Gift Certificate not have been extended by Richmond Park Therapies to cover closure dates longer than a week at the time of issue (which will only be if they were not known at the time of issue) and the recipient has left booking their appointment until the very last minute of their six months so that the remaining validity of their certificate coincides with closure dates meaning they cannot book before their expiry date, they must contact Richmond Park Therapies at the time they are trying to book before the expiry date, at which point as a gesture of good faith they will be issued with an extension equal to the period of closure.

13 In extreme circumstances, eg a period of national or area lockdown, Richmond Park Therapies may issue an extension to gift certificate validity. In these cases, details will be announced on the website. 

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These terms are in line with local private healthcare providers (eg dentists, physiotherapists, cosmetic clinics etc) and will be exercised in good faith.