Richmond Park Therapies

Gift Certificate Terms & Conditions​

 

Delivery of Terms & Conditions
The purchaser is responsible for providing the recipient with a copy of these Terms & Conditions at the time of gifting (a copy is provided with the gift certificate).​

 

Validity Period

Gift certificates are valid for 6 months from the date of purchase, strictly until their expiry date. If not redeemed within this time, the reference code will expire and cannot be used. This policy complies with standard business practices and financial accounting requirements.

 

Redeeming Location & Availability
Gift certificates can only be redeemed at Richmond Park Therapies during advertised practice hours on working days. Appointment availability is not guaranteed until a booking request is submitted and redemption of the certificate has been confirmed via email.

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Non-Refundable
Gift certificates are non-refundable.

 

Recipient Use & Transferability
Certificates are intended for use by the named recipient specified at the time of purchase to prevent fraudulent use. If you wish to transfer the certificate, you must contact Richmond Park Therapies in advance with the new recipient’s details. All Terms & Conditions, including the original expiry date, will apply to the new recipient.

 

How to Redeem Your Gift Certificate
To redeem your certificate, include the reference code when booking via phone, email, or through the online booking system at www.richmondparktherapies.com.

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• If the gift certificate is used for a treatment of lesser value, the remaining balance will stay on the same reference code, and the original expiry date still applies.

• If the gift certificate is used for a treatment of greater value, the difference must be paid in cash on arrival or via advance bank transfer.

• These details will be clearly outlined in your confirmation email after your booking and completion of the New Client Health Form.

 

New Client Health Form Requirement

All new clients, including gift certificate holders, must complete a Health Form after booking and before appointment confirmation. If a health condition prevents the intended treatment, an alternative therapy will be suggested where suitable. If you decline the alternative, you may transfer the certificate to another person, provided their details are shared with us in advance.

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Appointment Cancellations & Rescheduling

• More than 24 hours’ notice: No charge.

• Less than 24 hours’ notice: The full treatment fee will be deducted from the certificate value.

 

Missed Appointments (No-Shows)

Failure to attend a confirmed appointment will result in the full treatment fee being deducted from the certificate value.

 

Business Closures
Scheduled closure dates (up to 5 weeks per year) are published on both our booking system and website when confirmed. These are considered part of our ‘advertised practice hours on working days’.

 

Courtesy Expiry Adjustments Due to Closures

• If a planned closure of more than one week is known at the time of purchase, this will be disclosed before payment. The expiry date will be extended accordingly at the time of issue, as a courtesy. No further extensions will apply.

• If a closure of more than one week is not known at the time of issue, and a closure period prevents you from booking before expiry, you must contact us before the expiry date. In such cases, a new reference code valid for one week after reopening will be issued as a goodwill gesture. If you contact us after the expiry date, we will be unable to assist, as expired codes cannot be processed.

Exceptional Circumstances

In the event of lengthy unforeseen closures (e.g. national or regional lockdowns), Richmond Park Therapies may extend valid gift certificates. Any updates will be announced on the website.

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These terms are a condition of our business and are always exercised in good faith.