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Please don't hesitate to get in touch with any questions you might have.

 

Meanwhile, here are some FAQs which might provide a faster answer...

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Qu: Do you have Free Parking?

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Yes! Clients can park on my private driveway for the duration of their appointment. This off-road parking is exempt from Kingston parking charges. Please ensure your car is fully on the driveway and not overhanging onto the pavement, as our local parking wardens are known for their vigilance.

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If you're cycling, you can secure your bicycle to the iron railings on the side of the driveway.​

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Qu: What if I need to cancel or reschedule my appointment?

 

Please let me know as soon as you decide not to attend an appointment. 

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Rescheduling:  It is possible to reschedule appointments with more than 24 hours notice. Clients who reschedule appointments frequently are declined future bookings.

 

Cancellation: Cancellations ahead of 24 hours before the appointment incur no charge. If you cancel an appointment with less than 24 hour's notice you will be liable for your full treatment fee & unable to re-book until payment has been received.

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No-Shows: If you do not attend a confirmed appointment, you will be liable for your treatment fee and will be unable to re-book until payment has been received.

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These policies are in line with most local private healthcare providers (eg dentists, physiotherapists, cosmetic clinics etc) and will be exercised in good faith.​​​​

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Q: What should I know about appointment timings and the lateness policy?

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What time should I arrive? 

Please arrive at your appointed time, eg if your appointment is at 1pm, please arrive at 1pm. 

If you arrive earlier, the previous client may still be here and the treatment room may not be ready for you. I do not have a waiting room.

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How long will my visit last? 

Your scheduled appointment length, plus I allot an additional 10 minutes for any 'arrival necessities' eg:

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• saying hello

• updates on changes since your last visit / your treatment preferences 

• outlining the plan for that day's session

• changing / taking a quick comfort break

 

If this part overruns 10 minutes, time will be deducted from your treatment, in order to keep the clinic schedule on track. If you have extra details that you want to share that weren’t included in your health form, or significant updates to your health since your last visit, you are welcome to contact me before your appointment by email or WhatsApp so that we can make the most of your time onsite.

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To help you feel relaxed, I recommend arriving at your scheduled time and expecting to be onsite for an additional 10–15 minutes beyond your treatment. For example, a 60-minute treatment scheduled to start at 1:00 pm will typically finish around 2:10–2:15 pm.

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If you’re running late: Life happens! But please WhatsApp or text 0779 1966 278 if you’re delayed. If I don’t hear from you, I’ll give you a quick call to check in.

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Arrivals more than 15 minutes late will require me to shorten (or possibly reschedule) your treatment, and the full fee will still apply.

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Qu: Why has my appointment request been cancelled?

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New clients are required to complete the health form immediately upon reserving their initial appointment. If the form is not submitted after one automated reminder, the appointment request will then be automatically cancelled; this is to prevent false bookings.​

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Or, if you have tried to book an appointment with a Gift Certificate reference code which is has expired, the appointment will automatically cancel when that code is processed by our administration. 

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Qu: What payment methods do you accept?

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• Appointments: Preferred methods are cash on the day or direct bank transfer in advance. Credit/debit cards are accepted (with a £2 surcharge for American Express), but please note that due to frequent connectivity issues, cash or bank transfer is preferred.

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• Multiple appointment bookings & MLD packages: Payment by advance bank transfer.

 

• Gift Vouchers: Bank transfer, which must be cleared before the voucher is sent.​

 

Qu: Can I bring someone with me to my appointment?

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Unfortunately, no. To protect immunosuppressed clients who may be visiting, additional guests (including children) cannot accompany you into the treatment room - there is no waiting room. 

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Exception: Clients with special needs requiring a carer may bring one person. Please notify me in advance so that I can prepare seating.

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Qu: Should I leave a tip?

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No, thank you. Instead, if you enjoyed your treatment, a Google review would be greatly appreciated and immensely helpful!

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Qu: Do you sell Gift Certificates?

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Yes! Gift certificates are available in both paper and electronic formats.

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Certificates are valid for six months from the date of issue. To request one, click here​

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Qu: I have a Gift Certificate, do I need to bring it with me to the appointment?

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No. You'll be asked to provide the certificate's Reference Code at the time of booking, which is enough to redeem your certificate.

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Qu: I have a Gift Certificate, but I want a more expensive treatment, is this possible?

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Yes. Please book the treatment you wish to receive and quote your certificate reference code when booking, any additional amount due to make up the difference in treatment prices can be paid at the appointment in cash.

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Qu: Can you travel to me for my treatment?

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Home visits within a reasonable distance of the practice can be specially arranged for clients who are post-surgical or unable to travel due to ill health. These cannot be booked online.

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An off-site treatment quote can be provided and will include:

• The standard treatment fee.

• Travel time (both directions).

• 30 mins setup and breakdown time for equipment.

• Any parking fees.

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Additional time is currently charged at £60/hour. Mobile therapists may offer more economical options if price is your main priority.​

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Qu: What are your nearest public transport links?

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• Train: Kingston train station is just a 7-minute walk.

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• The No.65 Bus:

  • Towards Kingston: Alight at "Kings Road" (near The Oak Pub). Walk: Less than 1 minute.

  • Towards Ealing Broadway: Alight at "Kings Road," cross Richmond Road and walk to the clinic (approx. 3 minutes).

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