Please don't hesitate to get on touch with any questions you might have.
Meanwhile, here are some FAQs which might provide a faster answer...
Qu: Are you mobile / Do you work off-site?
I have a home-based clinic in North Kingston KT2 6AH but am mobile by arrangement within Kingston-upon-Thames, Richmond & the surrounding areas. Transportation and travel time costs apply, please ask for a quote.
Qu: What forms of payment do you accept?
For appointments: cash, debit or credit card payment on the day of your visit, or bank transfer in advance.
For Gift Vouchers purchased remotely: bank transfer to be cleared before voucher is posted.
Qu: What are your Cancellation & Rescheduling Policies?
I understand that some times plans have to change, so it is possible to reschedule your booking with more than 24 hours notice; however clients who reschedule many more appointments than they attend may be declined future bookings.
To assist you in keeping your appointment, you can expect a reminder ahead of your visit and a call if you have not arrived on time to check whether you are on route. If you arrive late, it will probably not be possible to extend your scheduled end-time and you will still be charged for the full appointment you have booked. If you do not attend a confirmed appointment, or if you cancel it with less than 24 hour's notice, you may be invoiced a £20 "no show" fee for clinic-time lost.
These policies are in line with most local private healthcare providers (eg dentists, physiotherapists, cosmetic clinics etc) and are not meant to be off-putting; but as a very small business with a limited number of booking slots per day, rescheduling, cancellations and 'no-shows' have a big impact, not only in terms of lost income, but also as an inconvenience to other clients who may genuinely be in need of an appointment.
If you are unwilling to agree to these policies in principle, please do not book an appointment.
Qu: Do you sell Gift Vouchers?
Yes! Click here to have a look.
Qu: Do you have Car Parking?
Yes! For the duration of their appointments, my clients can park their cars on my private driveway, which is off-road and therefore exempt from parking charges. Please ensure that all 4 wheels are on the driveway and not over-hanging the pavement, as our local parking wardens are very efficient.
Qu: What are the nearest public transport links?
Kingston train station is a 7 minute walk away.
65 Bus Route: Get off at the "Kings Road" bus stop.
Buses travelling towards Kingston from Ham & Richmond: the 'Kings Road' bus stop is outside The Oak pub which is on the corner of Richmond Park Road. Walk to clinic: less than 1 min.
Buses travelling towards Ealing Broadway from Kingston: cross the Richmond Road & head towards The Oak pub, which is on the corner of Richmond Park Road. Walk to clinic: 3 mins (due to waiting for the traffic lights)